§1 Definitions

In these regulations, the following terms have the following meanings::
„Guest” – means any person using the Hotel’s services
„Hotel” – means the Dhow Resort Hotel in Jambiani
„Reception” – means the Hotel Reception
„Regulations” – means these Hotel Regulations

§2 Subject of the Regulations

1. The Regulations define the rules for the provision of services, liability and staying at the Hotel and is an integral part of the contract between the Guest and the Hotel.
2. The Regulations apply to all guests staying at the Hotel.
3. Confirmation of reading the Regulations takes place when filling out the residence card or making a reservation via the website www.
4. The Regulations are available at the Reception, in each hotel room, as well as on the Hotel website https://dhow-resort.com

§3 Hotel reservations and check-ins

1. Hotel room is rented for hotel days. The hotel day lasts from 2 p.m. to 11 a.m. the following day.
2. The basis for the Guest’s check-in is to show the Receptionist a valid photo ID and fill in the residence card. The Hotel hereby informs that Guests’ identity documents are not photocopied or scanned.
3. The Hotel charges the entire amount for the stay when checking in.
4. The booking becomes guaranteed after the advance payment specified in the booking confirmation is made within the period specified in the booking confirmation.
5. In the event of the Guest’s resignation from the stay during the hotel day, the Hotel shall not refund the fee for the started night.
6. The Hotel has the right to refuse to provide services to Guests whose behavior violates local law, hinders the stay of other Guests or breaks the provisions of the Regulations and reserves the right to refuse to continue providing services to all persons on the booking document together with the above-mentioned Guests.
7. The request to extend the stay beyond the period indicated on the day of arrival, the Guest should report at the Reception by 10:00 on the day on which the room rental period expires. The Hotel takes into account the wishes of extending the stay as far as possible.

§4 Obligations and responsibilities of the Hotel

1. The Hotel is obliged to provide its Guests with:
   • Conditions for complete and unhindered rest
   • Security of stay, including keeping information about the Guest confidential
   • Professional and courteous service
   • Room service
   • Carrying out necessary repairs to devices in the event of a breakdown or changing rooms when the defects cannot be removed
2. The Hotel is responsible only for items stored in the hotel room safe. The Guest should notify the Reception about the damage immediately after its discovery. In other cases related to the loss or damage of items brought by Guests, the provisions of local law apply.
3. The Hotel is not responsible for damage and loss of a car or other vehicle belonging to the Guest, which have been parked in the unguarded hotel car park. The Hotel is also not responsible for items left in the car parked in the hotel car park.
4. The Hotel is not responsible for damage to electronic equipment resulting from sudden changes in the voltage of the electricity network.
5. In order to ensure the safety and protection of property, the Hotel has an agreement with a security company, which secures the facility for 24 hours per day.
6. Items left by in the hotel room by the departing Guest will be sent back to the address indicated by the Guest at their expense. In the absence of such an instruction, the Hotel will store the items for 1 year from the day the Guest is called to collect the items. After the above-mentioned deadline, the items will be disposed of.

§5 Guest responsibilities

1. Children under the age of 12 should be under the constant care when on the premises of the Hotel. Legal guardians are financially liable for damages resulting from the actions of their children.
2. Minors may use the swimming pool only under the supervision of a legal guardian – it is forbidden to leave children unattended.
3. The Guest bears full financial responsibility for any damage or destruction of the Hotel’s equipment and technical devices caused by their fault or the fault of people visiting them. The Hotel has the right to charge the Guest for any damages also after their departure. The same applies to the consequences of acts of vandalism or non-compliance with the smoking ban. The Hotel Manager should be immediately notified of any damage that has occurred in the Hotel.
4. Each time upon leaving the room, the Guest should check if the door is locked and leave the key at the Reception. If the Guest loses the keys, the Hotel has the right to charge the Guest with the amount of $ 50 for the replacement of the door cylinder.

§6 Hotel room

1. Persons who are not checked-in may stay in a hotel room as guests from 7.00 to 22.00.
2. The presence of persons who are not checked-in after 10 p.m. means the consent of the Guest in the room to check-in these persons for a fee. Check-in of each person will take place according to the current price list available at the Reception.
3. It is strictly forbidden to smoke in the hotel room. If the hotel service finds out that this provision has been violated, the Hotel has the right to charge the Guest’s account with the amount of $ 200.
4. It is forbidden to store dangerous goods in the room such as weapons, ammunition, flammable and explosive materials.
5. Animals cannot be kept on the premises of the Hotel. In exceptional situations, The Hotel allows Guests to stay with small dogs (up to 5 kg), after prior arrangement with the Hotel Reception. A one-time fee of $ 100 will be charged for failing to inform the Hotel Reception that there is a pet in the room.

§7 Complaints

1. Guests have the right to file a complaint in the event of noticing any deficiencies in the quality of the services provided. The complaint should be submitted immediately after noticing the shortcomings.
2. All complaints in writing are accepted by the Reception. Complaints may also be submitted by e-mail to the following address: info@dhow-resort.com.
3. The complaint will be considered within 14 days of its receipt by the Hotel. In the event of a dispute, local law will apply.

§8 Additional provisions

1. The Hotel provides services in accordance with its category and standard. In the event of any reservations regarding the quality of services, please report them to the Reception as soon as possible, which will enable us to react immediately.
2. It is forbidden to conduct personal and door-to-door sales on the entire premises of the Hotel.
3. The cost of any medical services, such as a medical consultation, ordered by Guests at the Hotel, should be settled by the Guests immediately after the service is provided. The Hotel is not responsible for settlements between Guests and persons providing medical services.
4. Reasonable suspicion that a Guest is or has been under the influence of psychoactive substances is a reason for the immediate refusal to provide accommodation services resulting in the expulsion of the Guest from the Hotel.